Front Desk Guest Experience Lead

Grand Hyatt; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Grand Hyatt Dubai is seeking a Guest Services Officer to join the Reception/Front Desk team within the Rooms Division. You will be responsible for providing an excellent and consistent level of service to guests and contributing to smooth daily operations of the front desk.

The role emphasizes strong customer service, communications, and interpersonal skills, with a requirement for a hospitality or tourism management qualification and at least two years in hotel operations in Dubai.

Qualifications

• Requires a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide excellent and consistent level of service to guests.
• Contribute to the smooth and efficient running of the Reception/Front Desk within the Rooms Division.

Skills

Customer service

Interpersonal skills

Communication

Education

Hospitality/Tourism degree

Job description

Grand Hyatt Dubai is seeking a Guest Services Officer to join the Reception/Front Desk team within the Rooms Division. You will be responsible for providing an excellent and consistent level of service to guests and contributing to smooth daily operations of the front desk.

The role emphasizes strong customer service, communications, and interpersonal skills, with a requirement for a hospitality or tourism management qualification and at least two years in hotel operations in Dubai.