Guest relation officer

Hilton Dubai Creek Hotel & Residences; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Hilton Dubai Creek Hotel & Residences in Dubai, UAE, seeks a Guest Relation Officer to welcome guests, manage check-in and check-out, and ensure a smooth arrival and departure experience for all travellers.

You will handle guest inquiries, resolve issues promptly, coordinate with housekeeping and other departments, assist with reservations or special requests, maintain accurate guest records, and promote hotel services and local attractions while upholding brand standards.

Qualifications

• Strong guest service and customer care required.
• Clear spoken and written English; additional languages advantageous.
• Organizational and multitasking abilities for check-ins/outs and requests.
• Problem-solving and conflict-resolution skills for guest concerns.
• Comfort with hotel reservation systems and basic computer literacy.
• Front office/guest relations experience preferred in hotel or serviced residence.
• Professional appearance and reliability for shift-based work, including weekends/holidays.
• Diploma or degree in hospitality or tourism beneficial.

Responsibilities

• Welcome guests and manage check-in and check-out processes.
• Handle guest inquiries and assist with reservations or special requests.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Maintain accurate guest records and provide information on hotel services.
• Support creation of memorable stays through attentive, personalized service.
• Monitor guest feedback and uphold brand standards.

Skills

Strong guest service

Effective communication

Organizational multitasking

Problem-solving

Reservation systems

Front office experience

Professional appearance

English proficiency

Education

Diploma/degree in hospitality or tourism

Job description

Company Description

Hilton Dubai Creek Hotel & Residences is a modern full-service property situated along the iconic shores of Dubai Creek. The interiors blend contemporary design with floral pink and rose gold accents, creating a stylish and welcoming atmosphere for guests. Each residence features stunning city views, a fully equipped kitchen, and thoughtfully selected amenities that support both short and long stays. The hotel focuses on delivering high standards of comfort, service, and convenience in one of Dubai’s most vibrant waterfront locations.

Role Description

The Guest Relation Officer is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and efficient arrival and departure experience. Daily activities include handling guest inquiries, resolving issues promptly, coordinating with housekeeping and other departments, and assisting with reservations or special requests. The Guest Relation Officer will maintain accurate guest records, provide information about hotel services and local attractions, and support the creation of memorable stays through attentive, personalized service. The role also involves monitoring guest feedback, following brand standards, and supporting front office operations as needed.

Qualifications

• Strong guest service and customer care skills, with the ability to create a welcoming and professional atmosphere.


• Effective communication and interpersonal skills, including clear spoken and written English; additional languages are an advantage.


• Organizational and multitasking abilities to manage check-ins, check-outs, guest requests, and administrative tasks efficiently.


• Problem-solving and conflict-resolution skills to address guest concerns and deliver timely, appropriate solutions.


• Comfort with hotel reservation systems, basic computer literacy, and the ability to learn new software quickly.


• Previous experience in front office, guest relations, or hospitality is preferred, ideally in a hotel or serviced residence environment.


• Professional appearance and adherence to brand standards, with reliability in shift-based work, including weekends and holidays.


• Relevant diploma or degree in hospitality, tourism, or a related field is beneficial.