Guest Experience Officer - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi seeks a Guest Experience Officer to craft unforgettable guest experiences. Responsibilities include personalized guest interactions, coordinating with hotel departments, and addressing guest needs. Ideal candidates will have prior experience in luxury hospitality, strong communication skills, and a passion for service excellence.

Benefits

World-class training

Global career opportunities

Opportunity to make a difference in guest journey

Qualifications

• Previous experience in a guest-facing or guest relations role within luxury hospitality.
• Fluency in English; knowledge of Arabic or other languages is an advantage.
• A warm and professional demeanor with excellent problem-solving skills.

Responsibilities

• Provide personalized welcome to guests, ensuring a smooth arrival and departure.
• Act as main contact for VIPs, understanding and exceeding their preferences.
• Coordinate with various departments to ensure seamless service delivery.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Organizational skills

Attention to detail

Fluency in English

Ability to connect with guests

Job description

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

At LXR Hotels & Resorts, every guest journey is unique. As a Guest Experience Officer, you will be entrusted with creating bespoke, memorable experiences by anticipating guest needs, offering personalized assistance, and ensuring that every moment reflects the timeless luxury of our brand.

What will I be doing?

As Guest Experience Officer, you will:

• Provide a warm, professional, and personalized welcome to all guests, ensuring a smooth arrival and departure experience.

• Act as the main point of contact for VIPs and long-stay guests, ensuring their preferences are understood and exceeded.

• Anticipate guest needs and proactively provide tailored recommendations and solutions.

• Handle guest inquiries, requests, and complaints with discretion, professionalism, and efficiency.

• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.

• Assist in arranging special occasions, amenities, and personalized touches for guests.

• Maintain accurate records of guest preferences and feedback to enhance future stays.

• Support guest communication channels, ensuring timely responses and follow-up.

• Perform additional tasks as required to support the success of the Front Office and Guest Relations team.

What are we looking for?

The ideal candidate will have:

• Previous experience in a guest-facing or guest relations role within luxury hospitality.

• Strong interpersonal and communication skills, with fluency in English (Arabic or other languages are an advantage).

• A warm and professional demeanor, with the ability to connect authentically with guests.

• Excellent problem-solving skills and the ability to remain calm under pressure.

• Strong organizational skills with attention to detail.

• A genuine passion for creating unforgettable guest experiences.

Why join LXR?

At LXR Eastern Mangroves Abu Dhabi, you will be part of an exceptional team where every interaction is an opportunity to craft a memory. Hilton offers world-class training, global career opportunities, and the chance to make a real difference in the guest journey.