Front Office Lead & Guest Experience Manager

Hyatt Place Dubai Hotels & Residences; Dubai; On-site; AED 110,000 - 170,000; Full time

Job summary

Hyatt Place Dubai Hotels & Residences is seeking an experienced Assistant Manager - Front Office to support daily Front Office operations and lead the team to deliver seamless guest experiences at our Dubai property. You will supervise check-in/check-out, handle guest concerns, and collaborate with Housekeeping, Engineering, Reservations, and Sales to maximize efficiency and revenue.

Applicants should have 2–3 years in a supervisory Front Office role, English fluency, and a hospitality degree or

Qualifications

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 2-3 years of supervisory experience in Front Office operations in an international hotel.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in hotel PMS systems and Microsoft Office.
• Strong organizational skills with multitasking in a fast-paced environment.
• Flexibility to work shifts, including weekends and public holidays.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Support the day-to-day management of Front Office operations, ensuring smooth and efficient service delivery.
• Lead, motivate, and develop Front Office colleagues to achieve high levels of guest satisfaction and operational performance.
• Supervise all guest arrival and departure experiences, ensuring a warm welcome and efficient check-in/check-out process.
• Handle guest concerns, feedback, and service recovery in a professional and timely manner.
• Monitor room inventory, room allocation, and VIP arrivals to maximize guest satisfaction and operational efficiency.
• Drive room revenue through upselling initiatives and effective inventory management.
• Ensure compliance with Hyatt brand standards, policies, and procedures.
• Conduct daily briefings and communicate operational priorities to the team.
• Support recruitment, onboarding, training, and performance management of Front Office colleagues.
• Prepare duty rosters and manage staffing levels in line with business demands.
• Collaborate closely with Housekeeping, Engineering, Reservations, Sales, and other departments to ensure a seamless guest experience.
• Monitor guest feedback platforms and implement action plans to continuously improve service quality.
• Ensure accurate cashiering procedures, audit compliance, and adherence to financial controls.
• Maintain high standards of cleanliness, grooming, and professionalism across the Front Office team.
• Act as Manager on Duty when required, ensuring smooth hotel operations and prompt resolution of operational issues.
• Foster a positive work environment that reflects Hyatt’s culture of care and teamwork.

Skills

Leadership

Communication

Interpersonal skills

PMS systems

MS Office

Education

Diploma or Degree in Hospitality Management

Tools

Hotel PMS systems

Microsoft Office

Job description

Hyatt Place Dubai Hotels & Residences is seeking an experienced Assistant Manager - Front Office to support daily Front Office operations and lead the team to deliver seamless guest experiences at our Dubai property. You will supervise check-in/check-out, handle guest concerns, and collaborate with Housekeeping, Engineering, Reservations, and Sales to maximize efficiency and revenue.

Applicants should have 2–3 years in a supervisory Front Office role, English fluency, and a hospitality degree or