Guest Experience Ambassador - Front Desk

IHG Hotels & Resorts; Dubai; On-site; AED 33,480 - 46,872; Full time

Benefits offered by this job

Competitive salary with industry-leading benefits

Global hotel discounts across IHG

Strong training programs and development pathways

Supportive, diverse, and inclusive work culture

Job summary

IHG Hotels & Resorts is looking for a Guest Experience Specialist for their Holiday Inn and Suites in Dubai. This role involves delivering warm front-office service, managing guest check-ins, and resolving any issues to ensure a memorable stay.

Candidates should have excellent communication skills, fluency in English, and at least two years of relevant experience in a 5-star hotel. The position offers a full-time contract, competitive salary, and industry-leading benefits.

Qualifications

• Strong communication and guest relations abilities.
• Fluent in English; additional languages are an advantage.
• Experience of at least 2 years in a 5-star hotel front desk.

Responsibilities

• Welcome guests warmly and create a positive first impression.
• Handle cash and credit card transactions accurately.
• Assist with billing issues and provide local information.

Skills

Guest interaction and service delivery

Front desk operations and PMS use

Cash handling and billing accuracy

Problem solving and conflict resolution

Professional communication

Attention to detail

Education

High school diploma

Diploma or degree in hospitality

Tools

Opera or similar PMS

Job description

IHG Hotels & Resorts is looking for a Guest Experience Specialist for their Holiday Inn and Suites in Dubai. This role involves delivering warm front-office service, managing guest check-ins, and resolving any issues to ensure a memorable stay.

Candidates should have excellent communication skills, fluency in English, and at least two years of relevant experience in a 5-star hotel. The position offers a full-time contract, competitive salary, and industry-leading benefits.