Guest Experience Pro: Front Desk & Hospitality Excellence

IHG Hotels & Resorts; Dubai; On-site; AED 39,060 - 50,220; Full time

Benefits offered by this job

Access global IHG career opportunities and world-class training

Enjoy staff benefits, discounts

Positive workplace culture

Job summary

IHG Hotels & Resorts in Dubai is seeking a Guest Experience Agent to deliver warm, seamless, and memorable service from the moment guests arrive. You will manage front desk operations, guest communication, and handle reservations to ensure every stay is smooth and enjoyable.

Ideal candidates have experience in hospitality, strong interpersonal skills, and knowledge of reservation systems. Enjoy benefits like worldwide career opportunities, training, and staff discounts.

Qualifications

• Experience in customer service or hospitality roles.
• Strong communication and interpersonal skills.
• Ability to handle multiple calls and requests efficiently.
• Calm approach to handling guest complaints.
• Strong attention to detail and accuracy.
• Good organizational and multitasking abilities.
• Basic math skills for financial transactions.
• Flexibility to work shifts, weekends, and holidays.
• Fluency in English; additional languages appreciated.

Responsibilities

• Answer incoming calls professionally and handle guest inquiries promptly.
• Manage reservations and update bookings using hotel systems.
• Coordinate with internal departments to fulfill guest requests.
• Handle guest check-ins and check-outs with accuracy and warmth.
• Assist guests with luggage and explain hotel facilities and services.
• Provide guidance on local attractions, dining options, and transport.
• Resolve guest issues calmly and efficiently.
• Maintain updated knowledge of hotel policies, promotions, and rates.
• Process cash and card transactions securely.
• Keep the front desk, lobby, and guest waiting areas clean and organized.
• Support administrative tasks such as filing, data entry, and reporting.
• Ensure guest satisfaction through personalized service.

Skills

Customer service excellence

Front desk operations

Telephone and reservation handling

Cashiering and billing

Problem resolution

Local area knowledge

Multitasking and organization

Team collaboration

Tools

Opera

Job description

IHG Hotels & Resorts in Dubai is seeking a Guest Experience Agent to deliver warm, seamless, and memorable service from the moment guests arrive. You will manage front desk operations, guest communication, and handle reservations to ensure every stay is smooth and enjoyable.

Ideal candidates have experience in hospitality, strong interpersonal skills, and knowledge of reservation systems. Enjoy benefits like worldwide career opportunities, training, and staff discounts.