Guest Experience Leader — Front Office & Housekeeping

InterContinental Hotels Group; Dubai Emirate; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training and development

Job summary

InterContinental Hotels Group in Dubai is seeking a Rooms Division Manager to lead front office and housekeeping, delivering memorable guest experiences from the moment guests arrive until they depart. You will coach and develop your team, oversee night audit, prepare daily financial reports and forecasts, and ensure seamless collaboration between departments.

You’ll drive training, uphold service standards across all touchpoints and respond to guest feedback to continuously raise the bar in a

Qualifications

• Bachelor’s degree in Hotel Administration or Business Administration.
• Four years of guest service/hotel experience with two years in a management capacity.
• Must speak local language(s).
• Other languages preferred.

Responsibilities

• Directing everyday front office and housekeeping activity while developing and coaching your team to deliver next-level guest experiences.
• Creating the perfect working environment for your team to thrive and driving collaboration between departments.
• Providing guests with all the information they need to enjoy a truly memorable experience.
• Overseeing night audit function, preparing daily financial reports and delivering accurate forecasts.
• Conducting routine inspections of the front office and public areas – taking immediate actions to correct any deficiencies.

Education

Bachelor’s degree in Hotel Administration or Business Administration

Job description

InterContinental Hotels Group in Dubai is seeking a Rooms Division Manager to lead front office and housekeeping, delivering memorable guest experiences from the moment guests arrive until they depart. You will coach and develop your team, oversee night audit, prepare daily financial reports and forecasts, and ensure seamless collaboration between departments.

You’ll drive training, uphold service standards across all touchpoints and respond to guest feedback to continuously raise the bar in a