Duty Manager: Lead Guest Experience & Team Excellence

InterContinental Hotels Group; Dubai Emirate; On-site; AED 134,000 - 223,000; Full time

Benefits offered by this job

Room discounts

Career development

Great work culture

Job summary

voco Dubai, part of IHG, is seeking a Duty Manager to lead guest experiences and hotel operations. You will mentor the front desk team, ensure smooth daily performance, and drive memorable guest interactions while managing issues and emergencies with a courteous, proactive approach.

Ideal candidates have 2 years in front desk leadership, a Diploma or equivalent, and strong English communication skills. Evening and weekend availability is required.

Qualifications

• Diploma or equivalent required; some college preferred.
• 2 years’ front desk/guest service leader experience.
• Fluent in spoken and written English.
• Other languages may be preferred.

Responsibilities

• Lead guest experiences, oversee team performance and hotel operations.
• Prioritise workload to deliver authentic, memorable experiences.
• Develop team skills to drive hotel performance.
• Engage with guests to resolve issues and concerns.
• Be first point of contact for critical emergencies.

Skills

Front desk leadership

English fluency

Mathematics

Willingness to work evenings/weekends

Customer service

Education

Diploma or equivalent

Tools

Opera

Job description

voco Dubai, part of IHG, is seeking a Duty Manager to lead guest experiences and hotel operations. You will mentor the front desk team, ensure smooth daily performance, and drive memorable guest interactions while managing issues and emergencies with a courteous, proactive approach.

Ideal candidates have 2 years in front desk leadership, a Diploma or equivalent, and strong English communication skills. Evening and weekend availability is required.