Guest Experience Lead - Front Desk Supervisor

Marriott Executive Apartments; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Marriott Executive Apartments in Abu Dhabi seeks a Guest Services Agent to process guest check-ins, verify identity and payment, assign rooms, and issue keys. You will balance cash, prepare daily cashier reports, and handle diverse payment types while ensuring security and accuracy.

You will support training and coaching of team members, respond to guest requests with professionalism, and maintain high standards of service according to Marriott policies.

Qualifications

• Education: High school diploma or GED equivalent.
• At least 1 year of related work experience.
• Supervisory experience: at least 1 year.

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Set up guest accounts per requirements and ensure accurate billing.
• Balance cash, prepare cashier and closing reports, and secure bank while shifts begin/end.
• Answer calls and assist guests with directions and property information.
• Assist management in training and coaching staff; respond to guest requests.

Skills

Guest service

Cash handling

Communication

Education

High school diploma or GED

Tools

POS systems

Computers

Job description

Marriott Executive Apartments in Abu Dhabi seeks a Guest Services Agent to process guest check-ins, verify identity and payment, assign rooms, and issue keys. You will balance cash, prepare daily cashier reports, and handle diverse payment types while ensuring security and accuracy.

You will support training and coaching of team members, respond to guest requests with professionalism, and maintain high standards of service according to Marriott policies.