Events Sales & Guest Experience Lead

Tanqeeb; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

The Luxury Collection in Abu Dhabi seeks a guest services professional to resolve guest calls, process reservations, and promote brand experiences. You will apply sales techniques to maximize revenue and guest loyalty, including up-selling and Rewards perks.

Assist management in training staff, ensure adherence to policies, and uphold professional appearance. A high school diploma and at least 2 years of related experience are required, with no supervisory experience expected.

Qualifications

• High school diploma or GED is required.
• At least 2 years of related work experience.
• No supervisory experience required.
• Ability to resolve guest requests and promote brand experiences.

Responsibilities

• Resolve guest calls, requests, or problems to ensure satisfaction.
• Process reservation requests, changes, and cancellations by phone, fax, or mail.
• Assist management in training and motivating employees; maintain professional conduct.
• Enter rewards or point information into systems and maintain confidentiality.

Skills

Guest service

Upselling

Communication

Teamwork

Education

High school diploma or GED

Job description

The Luxury Collection in Abu Dhabi seeks a guest services professional to resolve guest calls, process reservations, and promote brand experiences. You will apply sales techniques to maximize revenue and guest loyalty, including up-selling and Rewards perks.

Assist management in training staff, ensure adherence to policies, and uphold professional appearance. A high school diploma and at least 2 years of related experience are required, with no supervisory experience expected.