Guest Experience Lead — Front Desk & Concierge

Dorchester Collection; Dubai; On-site; AED 78,120 - 111,600; Full time

Benefits offered by this job

Competitive salary

Complimentary stays with breakfast

50% off dining within sister hotels

Meals on duty

Private Medical Insurance

Life Insurance

Flight Allowance

Shared Company Accommodation

Company transport to/from work

Uniform provided + laundry

Service Charge

Job summary

Dorchester Collection is seeking a Front Office Agent in Dubai to deliver exceptional guest experiences aligned with the We Care philosophy. You will act as a hotel ambassador, welcome guests warmly, and manage daily front-desk duties with efficiency and care.

We value empathy, strong communication, and a passion for hospitality. The role includes collaborating with other departments to ensure seamless service, handling guest requests, and contributing to a memorable stay for all guests.

Qualifications

• Front Desk experience preferred.
• Fluency in English required; additional languages a plus.
• Excellent guest service and communication skills.

Responsibilities

• Contribute to processes that promote the Dorchester Collection culture and We Care philosophy, ensuring best-in-class guest experiences.
• Build real connections with guests and colleagues by leveraging collective knowledge.
• Act as a hotel ambassador by greeting guests, handling daily duties efficiently, and maintaining guest-centric service.
• Address special guest requests with support from host and creative teams, enhancing memorable stays.

Job description

Dorchester Collection is seeking a Front Office Agent in Dubai to deliver exceptional guest experiences aligned with the We Care philosophy. You will act as a hotel ambassador, welcome guests warmly, and manage daily front-desk duties with efficiency and care.

We value empathy, strong communication, and a passion for hospitality. The role includes collaborating with other departments to ensure seamless service, handling guest requests, and contributing to a memorable stay for all guests.