Front Office Agent

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 60,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

World-class development opportunities

Complimentary stays with breakfast in

50% off at bars and restaurants

Meals on duty

Private Medical Insurance

Life Insurance

Flight allowance every 24 months

Company accommodation

Transportation to/from work

Uniform provided with complimentary la

Job summary

The Lana, part of Dorchester Collection, in Dubai is seeking a Front Office Agent to join the Rooms - Front Office team. The role requires welcoming guests, coordinating with departments, and upholding the We Care philosophy. You will contribute to delivering exceptional service in a luxury hotel environment.

Applicants should have front desk experience, fluency in English, and a proactive, guest-centric approach. Multilingual skills and familiarity with Opera and related systems are valued.

Qualifications

• Fluency in English required; additional languages a plus.
• High empathy and guest-centric mindset.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and deliver exceptional service.

Responsibilities

• Act as hotel ambassador and welcome guests throughout the day.
• Coordinate with other departments to ensure seamless guest experiences.
• Handle daily front desk duties with efficiency and empathy.
• Fulfill guest requests and special occasions with care and creativity.
• Support the team in maintaining Dorchester Collection standards.

Skills

English fluency

Empathy

Guest-centric

Communication

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Hotel

The Lana

Division & Department

Rooms - Front Office

Job Title

Front Office Agent

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Office Agent you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What You'll Get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What You'll Do

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
• Our team of Front Office Agents are responsible for acting as a hotel ambassador during the whole day. This will include showing guest’s round, conducting daily duties in an efficient and timely manner, be empathetic and guest centric focus. All of this to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving and even special occasions. Most of these requests are fulfilled by our host team with the support of our creative team.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Front Office Agent, you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our Front Office Agents must communicate with other departments and extended hotel team in order to ensure the alignment remains.

What You'll Bring

• You’ll bring your unique personality and passion to the role and the team.
• High empathy. Resilient. Guest centricity. Confident. Well spoken. Manage multiple relationships and tasks. Spirit of generosity. Passionate for the brand. Problem solver, quick on their feet. Curious and culturally aware. Proactively seek to connect. Goes above and beyond.
• Communication is what keeps our departments running perfectly. Our Front Office Agents must communicate with other departments and extended hotel team in order to ensure the alignment remains.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• Previous background in Front Desk operations; Guest Relations experience is highly preferred. Fluency in English is required; proficiency in additional languages is a plus.
• Working knowledge of Microsoft Dynamics, Opera, HotSOS, Spa Soft.

Position location

Job Location

United Arab Emirates

Location

Dubai