Luxury Guest Experience Specialist

Dorchester Collection; Dubai; On-site; AED 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Complimentary stays

50% off sister hotels

Meals on duty

Private medical insurance

Life insurance

Flight allowance

Shared accommodation

Company transportation

Uniform + laundry

Service charge

Job summary

Dorchester Collection Dubai is seeking a Guest Relations Agent to delight guests and uphold the We Care standards across our luxury hotels.

You will work with the Guest Experience team to drive service excellence, welcome guests warmly, assist with amenities, and tell legendary stories that enhance the guest journey.

English fluency and 2-3 years in luxury hospitality are preferred; the role includes meals, accommodation, and staff perks.

Qualifications

• Excellent customer service and communication skills.
• Fluency in English; strong guest interaction abilities.
• Hospitality background with luxury hotel exposure preferred.

Responsibilities

• Delight guests and uphold Dorchester Collection We Care standards.
• Collaborate with Guest Experience team to enhance service and processes.
• Tell legendary stories and create memorable moments across the guest journey.

Skills

Customer service

Communication

English fluency

Hospitality experience

Education

Hotel school diploma

Job description

Dorchester Collection Dubai is seeking a Guest Relations Agent to delight guests and uphold the We Care standards across our luxury hotels.

You will work with the Guest Experience team to drive service excellence, welcome guests warmly, assist with amenities, and tell legendary stories that enhance the guest journey.

English fluency and 2-3 years in luxury hospitality are preferred; the role includes meals, accommodation, and staff perks.