Luxury Front Office Host – Dubai

Front Office Agent - The Lana - Dorchester Collection, Dubai; Dubai; On-site; AED 66,960 - 111,600; Full time

Benefits offered by this job

Competitive salary

Complimentary stays w/ breakfast

50% off at sister hotels

Meals on duty

Private medical insurance

Life insurance

Flight allowance

Company accommodation

Transportation to/from work

Uniform with laundry

Service charge

Job summary

The Lana - Dorchester Collection in Dubai is seeking a Front Office Agent to deliver exceptional guest service and uphold our We Care principles. The role requires delivering a warm, efficient guest experience and acting as a hotel ambassador across all interactions.

You will collaborate with hotel teams to fulfill guest requests, maintain brand standards, and contribute to a welcoming, inclusive environment for legends and guests alike.

Qualifications

• Proven Front Desk or Guest Relations experience preferred.
• High empathy and guest-centric approach are essential.
• Excellent communication and interpersonal skills.
• Ability to manage multiple relationships and tasks effectively.
• Curiosity and cultural awareness are advantageous.

Responsibilities

• Contribute to Dorchester Collection culture and We Care philosophy, ensuring guests receive top service.
• Build real connections with guests using collective knowledge.
• Act as a hotel ambassador throughout the day, delivering efficient guest experiences.
• Fulfill guest requests with support from creative teams when needed.
• Champion the brand values of Passion, Personality, Respect, Working Together and Creativity.
• Communicate with other departments to keep operations aligned.

Skills

Empathy

Guest-centric

Communication

Problem solving

Multitasking

Cultural awareness

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

The Lana - Dorchester Collection in Dubai is seeking a Front Office Agent to deliver exceptional guest service and uphold our We Care principles. The role requires delivering a warm, efficient guest experience and acting as a hotel ambassador across all interactions.

You will collaborate with hotel teams to fulfill guest requests, maintain brand standards, and contribute to a welcoming, inclusive environment for legends and guests alike.