Guest Experience L&D Lead - Hospitality Training

Client of Parisima Talent; Dubai; On-site; AED 167,400 - 256,680; Full time

Benefits offered by this job

Benefits package

Job summary

Dubai Luxury Retail is partnering with Parisima Talent to recruit an experienced Learning & Development Specialist with a strong hospitality background to join their People team. The role focuses on developing people, delivering engaging learning programmes and driving a culture of continuous development.

The ideal candidate has 3-5 years in L&D or Talent Development within hospitality, excels at design and delivery of training, and can foster outstanding customer service and brand standards,

Qualifications

• 3-5 years of experience in Learning & Development, Training or Talent Development.
• Hospitality industry experience is essential.
• Experience delivering classroom, workshop and on-the-job training.
• Strong presentation, facilitation and communication skills.
• Passion for coaching, developing people and creating engaging learning experiences.
• Highly organised with the ability to manage multiple training initiatives simultaneously.
• Proficiency in Microsoft Office (PowerPoint, Excel and Word).
• Fluent in English; additional languages are an advantage.

Responsibilities

• Design, coordinate and deliver engaging learning and development programmes across the business.
• Facilitate onboarding, induction and training sessions for new employees.
• Identify training needs through collaboration with managers and business leaders.
• Develop learning materials, presentations and training resources aligned with business objectives.
• Monitor and evaluate training effectiveness, recommending continuous improvements.
• Support leadership development, succession planning and talent development initiatives.
• Ensure learning programmes promote outstanding customer service and brand standards.
• Maintain training records, monitor compliance training and prepare regular reports.

Skills

Learning & Development

Presentation skills

Facilitation

Communication

Coaching

Organizational skills

MS Office

English fluency

Tools

PowerPoint

Excel

Word

Job description

Dubai Luxury Retail is partnering with Parisima Talent to recruit an experienced Learning & Development Specialist with a strong hospitality background to join their People team. The role focuses on developing people, delivering engaging learning programmes and driving a culture of continuous development.

The ideal candidate has 3-5 years in L&D or Talent Development within hospitality, excels at design and delivery of training, and can foster outstanding customer service and brand standards,