Customer Associate

Client of Parisima Talent; Dubai; On-site; AED 167,400 - 256,680; Full time

Benefits offered by this job

Benefits package

Job summary

Dubai Luxury Retail is partnering with Parisima Talent to recruit an experienced Learning & Development Specialist with a strong hospitality background to join their People team. The role focuses on developing people, delivering engaging learning programmes and driving a culture of continuous development.

The ideal candidate has 3-5 years in L&D or Talent Development within hospitality, excels at design and delivery of training, and can foster outstanding customer service and brand standards,

Qualifications

• 3-5 years of experience in Learning & Development, Training or Talent Development.
• Hospitality industry experience is essential.
• Experience delivering classroom, workshop and on-the-job training.
• Strong presentation, facilitation and communication skills.
• Passion for coaching, developing people and creating engaging learning experiences.
• Highly organised with the ability to manage multiple training initiatives simultaneously.
• Proficiency in Microsoft Office (PowerPoint, Excel and Word).
• Fluent in English; additional languages are an advantage.

Responsibilities

• Design, coordinate and deliver engaging learning and development programmes across the business.
• Facilitate onboarding, induction and training sessions for new employees.
• Identify training needs through collaboration with managers and business leaders.
• Develop learning materials, presentations and training resources aligned with business objectives.
• Monitor and evaluate training effectiveness, recommending continuous improvements.
• Support leadership development, succession planning and talent development initiatives.
• Ensure learning programmes promote outstanding customer service and brand standards.
• Maintain training records, monitor compliance training and prepare regular reports.

Skills

Learning & Development

Presentation skills

Facilitation

Communication

Coaching

Organizational skills

MS Office

English fluency

Tools

PowerPoint

Excel

Word

Job description

We are partnering with a well‑established luxury retail organisation in Dubai that is looking for an experienced Learning & Development Specialist with a strong hospitality background to join their People team. This is an exciting opportunity for someone who is passionate about developing people, delivering engaging learning programmes and driving a culture of continuous development.

Key Responsibilities

• Design, coordinate and deliver engaging learning and development programmes across the business.
• Facilitate onboarding, induction and training sessions for new employees.
• Identify training needs through collaboration with managers and business leaders.
• Develop learning materials, presentations and training resources aligned with business objectives.
• Monitor and evaluate training effectiveness, recommending continuous improvements.
• Support leadership development, succession planning and talent development initiatives.
• Ensure learning programmes promote outstanding customer service and brand standards.
• Maintain training records, monitor compliance training and prepare regular reports.

Requirements

• 3-5 years of experience in Learning & Development, Training or Talent Development.
• Previous experience within the hospitality industry is essential.
• Experience delivering classroom, workshop and on-the-job training.
• Strong presentation, facilitation and communication skills.
• Passion for coaching, developing people and creating engaging learning experiences.
• Highly organised with the ability to manage multiple training initiatives simultaneously.
• Proficiency in Microsoft Office (PowerPoint, Excel and Word).
• Fluent in English. Additional languages are considered an advantage.

What’s on Offer

• Opportunity to join a prestigious and internationally recognised organisation.
• Collaborative and people‑focused working environment.
• Excellent career development and learning opportunities.
• Competitive salary and comprehensive benefits package.

If you are passionate about developing talent, creating engaging learning experiences, and helping teams deliver exceptional customer service, we’d love to hear from you.