Guest Experience Intern — Front Office & Housekeeping

247 Media Limited; Dubai; On-site; AED 31,000 - 47,000; Full time

Job summary

Accor's Heartist program invites you to a hospitality role in a Dubai hotel where daily operations are supported by a dedicated team. Join Front Office under supervision and help create memorable guest experiences.

You will welcome guests, assist with check-in/check-out, answer inquiries, learn reservation procedures, and coordinate with Housekeeping to maintain cleanliness and room status. This role emphasizes service, communication, and teamwork.

Qualifications

• Willingness to learn daily Front Office operations.
• Strong communication and guest-facing skills.
• Ability to work as part of a hospitality team.
• Openness to learning reservation and room allocation processes.

Responsibilities

• Assist the Front Office team with daily operational activities.
• Welcome and assist guests in a professional and friendly manner.
• Support check-in and check-out procedures under supervision.
• Assist with guest inquiries, requests, and general hotel information.
• Learn hotel reservation procedures and room allocation processes.
• Assist the Housekeeping team in maintaining cleanliness and presentation standards.
• Learn room inspection procedures and hotel cleanliness standards.
• Support coordination between Housekeeping and Front Office regarding room status.
• Assist with monitoring room amenities, linen, and guest supplies.
• Support the team in delivering excellent guest experiences.
• Assist in identifying and responding to guest needs under supervision.
• Learn the importance of guest satisfaction, service recovery, and professional communication.
• Participate in departmental briefings and operational training sessions.

Skills

Guest service

Front Office operations

Professional communication

Team coordination

Job description

Accor's Heartist program invites you to a hospitality role in a Dubai hotel where daily operations are supported by a dedicated team. Join Front Office under supervision and help create memorable guest experiences.

You will welcome guests, assist with check-in/check-out, answer inquiries, learn reservation procedures, and coordinate with Housekeeping to maintain cleanliness and room status. This role emphasizes service, communication, and teamwork.