Rooms Intern

247 Media Limited; Dubai; On-site; AED 31,000 - 47,000; Full time

Job summary

Accor's Heartist program invites you to a hospitality role in a Dubai hotel where daily operations are supported by a dedicated team. Join Front Office under supervision and help create memorable guest experiences.

You will welcome guests, assist with check-in/check-out, answer inquiries, learn reservation procedures, and coordinate with Housekeeping to maintain cleanliness and room status. This role emphasizes service, communication, and teamwork.

Qualifications

• Willingness to learn daily Front Office operations.
• Strong communication and guest-facing skills.
• Ability to work as part of a hospitality team.
• Openness to learning reservation and room allocation processes.

Responsibilities

• Assist the Front Office team with daily operational activities.
• Welcome and assist guests in a professional and friendly manner.
• Support check-in and check-out procedures under supervision.
• Assist with guest inquiries, requests, and general hotel information.
• Learn hotel reservation procedures and room allocation processes.
• Assist the Housekeeping team in maintaining cleanliness and presentation standards.
• Learn room inspection procedures and hotel cleanliness standards.
• Support coordination between Housekeeping and Front Office regarding room status.
• Assist with monitoring room amenities, linen, and guest supplies.
• Support the team in delivering excellent guest experiences.
• Assist in identifying and responding to guest needs under supervision.
• Learn the importance of guest satisfaction, service recovery, and professional communication.
• Participate in departmental briefings and operational training sessions.

Skills

Guest service

Front Office operations

Professional communication

Team coordination

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Assist the Front Office team with daily operational activities.
• Welcome and assist guests in a professional and friendly manner.
• Support check-in and check-out procedures under supervision.
• Assist with guest inquiries, requests, and general hotel information.
• Learn hotel reservation procedures and room allocation processes.
• Assist the Housekeeping team in maintaining cleanliness and presentation standards.
• Learn room inspection procedures and hotel cleanliness standards.
• Support coordination between Housekeeping and Front Office regarding room status.
• Assist with monitoring room amenities, linen, and guest supplies.
• Support the team in delivering excellent guest experiences.
• Assist in identifying and responding to guest needs under supervision.
• Learn the importance of guest satisfaction, service recovery, and professional communication.
• Participate in departmental briefings and operational training sessions.