Guest Experience Host: Upsell & Service Excellence

Kempinski Hotel; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Kempinski Hotel in Dubai is seeking an experienced F&B professional to provide courteous, professional and efficient service in the assigned outlet, ensuring guest satisfaction and maximizing sales. The role requires knowledge of hotel services and menu offerings and effective upselling to guests.

Applicants should have 1–2 years in a similar position, preferably in a luxury five-star hotel, with excellent English communication skills and a flexible, guest-focused approach.

Qualifications

• Minimum of 1 to 2 years’ experience in a similar position.
• Preferably in an international, luxury five-star hotel.
• English - excellent communication skills.

Responsibilities

• The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing courteous, professional, efficient and flexible service.
• Be knowledgeable of all services and products offered by the hotel and understand menu items.
• Upsell all items offered by the department and offer alternatives to guests.

Skills

English proficiency

Communication skills

Job description

Kempinski Hotel in Dubai is seeking an experienced F&B professional to provide courteous, professional and efficient service in the assigned outlet, ensuring guest satisfaction and maximizing sales. The role requires knowledge of hotel services and menu offerings and effective upselling to guests.

Applicants should have 1–2 years in a similar position, preferably in a luxury five-star hotel, with excellent English communication skills and a flexible, guest-focused approach.