Guest Experience Host – Heartist Reception

RIXOS; Abu Dhabi; On-site; AED 42,000 - 60,000; Full time

Benefits offered by this job

Discounted rates at Accor worldwide

Learning programs through our Academie

Global growth opportunities

Job summary

Accor's Heartist culture guides our Front Office team to welcome guests from arrival through departure, ensuring a memorable stay with warm, personalized service.

As a Reception Agent you’ll greet guests, handle check-in/out and upsell facilities while maintaining high standards. English fluency is required, Opera knowledge preferred, and multiple languages are a plus. This role offers growth within the property and across the Accor network.

Qualifications

• Service focused personality is essential.
• Fluency in English; additional languages are a plus.
• Prior experience with Opera or related system.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling

Skills

Service focus

Tools

Opera

Job description

Accor's Heartist culture guides our Front Office team to welcome guests from arrival through departure, ensuring a memorable stay with warm, personalized service.

As a Reception Agent you’ll greet guests, handle check-in/out and upsell facilities while maintaining high standards. English fluency is required, Opera knowledge preferred, and multiple languages are a plus. This role offers growth within the property and across the Accor network.