EN - Reception Agent

RIXOS; Abu Dhabi; On-site; AED 42,000 - 60,000; Full time

Benefits offered by this job

Discounted rates at Accor worldwide

Learning programs through our Academie

Global growth opportunities

Job summary

Accor's Heartist culture guides our Front Office team to welcome guests from arrival through departure, ensuring a memorable stay with warm, personalized service.

As a Reception Agent you’ll greet guests, handle check-in/out and upsell facilities while maintaining high standards. English fluency is required, Opera knowledge preferred, and multiple languages are a plus. This role offers growth within the property and across the Accor network.

Qualifications

• Service focused personality is essential.
• Fluency in English; additional languages are a plus.
• Prior experience with Opera or related system.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling

Skills

Service focus

Tools

Opera

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

• Greet, check‑in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling

Qualifications

• Service focused personality is essential

Additional Information

• Prior experience working with Opera or a related system
• Fluency in English
• Additional languages are a plus

Your team and working environment: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.