EN - Reception Agent

Rixos Hotels; Abu Dhabi; On-site; AED 67,000 - 89,000; Full time

Benefits offered by this job

Employee benefit card offeringdiscount

Learning programs through our Academie

Opportunity to develop your talent and

Planet 21 CSR initiatives

Job summary

Rixos Hotels in Abu Dhabi seeks a Reception Agent to welcome guests from their arrival through departure, ensuring a memorable stay. You will check-in, respond to requests, and settle accounts with exceptional service while promoting hotel facilities and upselling where appropriate.

Experience with Opera or a related PMS and fluency in English are preferred; additional languages are a plus. Join a team that values diversity and offers development opportunities, learning programs, and Accor

Qualifications

• Service oriented and guest-first mindset required.
• Fluency in English; additional languages are a plus.
• Experience with Opera or a related property management system.

Responsibilities

• Greet, check-in, respond to requests and settle accounts with exceptional service.
• Take initiative to add a personalized experience for guests.
• Proudly promote hotel facilities and upsell to enhance a guest’s stay.

Skills

Service focused personality

Fluency in English

Opera PMS

Tools

Opera PMS

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

• Service focused personality is essential

Additional Information

• Prior experience working with Opera or a related system
• Fluency in English
• Additional languages are a plus

Your team and working environment

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.