Reception Agent

ENNISMORE; Abu Dhabi; On-site; AED 42,000 - 66,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

Career growth

CSR initiatives

Job summary

ENNISMORE in Abu Dhabi is seeking a Reception Agent to welcome guests from arrival to departure, ensuring a memorable stay with attentive service.

You will greet guests, perform check-in, respond to requests, and settle accounts while delivering exceptional service. Fluency in English is required, additional languages are a plus, and Opera experience is advantageous.

Qualifications

• Guest-focused service mindset and professional demeanor.

Responsibilities

• Greet guests and manage smooth check-in.
• Respond to requests and settle accounts with exceptional service.
• Take initiative to add a personalized guest experience.
• Promote hotel facilities and look for up-selling opportunities.

Skills

Service orientation

Tools

Opera

Job description

First impressions are everything

As a Reception Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide


• Learning programs through our Academies


• Opportunity to develop your talent and grow within your property and across the world


• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing

• Greet


• check-in


• respond to requests and settle accounts while providing exceptional service


• Take initiative to add a personalized experience


• Proudly promote the hotel facilities looking for opportunities to enhance a guest s stay through up-selling

Qualifications

• Service focused personality is essential

Additional Information

• Prior experience working with Opera or a related system


• Fluency in English


• Additional languages are a plus

Our team and working environment We are an inclusive company and our ambition is to attract recruit and promote diverse talent