Guest Experience & Hospitality Lead — Coach & Ops

Sonder; Dubai; On-site; AED 220,345 - 293,793; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible vacation

Annual free credits and discounts

Job summary

Sonder in Dubai is looking for a leader to support Hospitality Agents by training and providing feedback. You will prioritize tasks, guide guests to ensure outstanding experiences, and analyze market trends to improve operations. Ideal candidates have at least 3 years of management experience, excellent communication skills, and the ability to adapt in a fast-paced startup environment. Benefits include competitive compensation, flexible vacation, and wellness days.

Qualifications

• Minimum 3 years of experience managing direct reports; hospitality a plus.
• Proven ability to lead and deliver with a focus on team performance.
• Must have flexible schedule; able to work nights and weekends as needed.

Responsibilities

• Support Hospitality Agents by training and providing performance feedback.
• Guide guests through the Sonder experience to ensure an amazing first impression.
• Analyze market trends to optimize operations and address guest issues.

Skills

Team performance coaching

Effective delegation

People management

Problem solving

Detail-oriented

Tools

Google Suite

Job description

Sonder in Dubai is looking for a leader to support Hospitality Agents by training and providing feedback. You will prioritize tasks, guide guests to ensure outstanding experiences, and analyze market trends to improve operations. Ideal candidates have at least 3 years of management experience, excellent communication skills, and the ability to adapt in a fast-paced startup environment. Benefits include competitive compensation, flexible vacation, and wellness days.