Hotel Operations Lead - Guest Experience & Service

A Group; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

A prominent hotel company in Dubai seeks an experienced Hotel Operations Supervisor. The role involves overseeing daily hotel operations and ensuring exceptional guest service. Responsibilities include supervising various departments, handling guest inquiries, and monitoring staff performance. Candidates should have a background in hotel operations, strong leadership skills, and be fluent in English. This position offers an exciting opportunity to manage a dynamic team in a hospitality environment.

Qualifications

• Previous experience in hotel operations or hospitality.
• Strong leadership and communication skills.
• Ability to work under pressure and manage teams.
• Good knowledge of hotel procedures and customer service.
• Fluent in English; additional languages are a plus.

Responsibilities

• Supervise front office, housekeeping, and daily operations.
• Ensure high standards of guest satisfaction.
• Handle guest inquiries and resolve complaints professionally.
• Coordinate with different departments for smooth operations.
• Monitor staff performance and schedules.

Skills

Leadership skills

Communication skills

Team management

Customer service

Job description

A prominent hotel company in Dubai seeks an experienced Hotel Operations Supervisor. The role involves overseeing daily hotel operations and ensuring exceptional guest service. Responsibilities include supervising various departments, handling guest inquiries, and monitoring staff performance. Candidates should have a background in hotel operations, strong leadership skills, and be fluent in English. This position offers an exciting opportunity to manage a dynamic team in a hospitality environment.