Hotel Operations & Guest Experience Lead

A Group; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

A Group is seeking an experienced Hotel Duty Manager in Dubai to oversee daily hotel operations. The candidate will supervise staff, manage guest relations, and ensure smooth coordination across all departments. Key responsibilities include handling complaints, monitoring service standards, preparing reports, and maintaining compliance with hotel policies. This role requires strong leadership skills and experience in hotel management.

Qualifications

• Strong leadership skills and ability to handle operational challenges efficiently.
• Experience in managing hotel operations and guest relations.

Responsibilities

• Supervise daily hotel operations during assigned shifts.
• Ensure smooth coordination between departments.
• Handle guest complaints and resolve issues professionally.
• Monitor staff performance and maintain service standards.
• Prepare daily reports and update management.
• Ensure compliance with hotel policies and procedures.

Job description

A Group is seeking an experienced Hotel Duty Manager in Dubai to oversee daily hotel operations. The candidate will supervise staff, manage guest relations, and ensure smooth coordination across all departments. Key responsibilities include handling complaints, monitoring service standards, preparing reports, and maintaining compliance with hotel policies. This role requires strong leadership skills and experience in hotel management.