Guest Experience Front Office Manager

Ennismore; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Ennismore in Dubai seeks an experienced Front Office Leader to supervise the front desk and guest relations teams, delivering exceptional service in a luxury hotel environment. The role focuses on efficient check-ins/outs, revenue-conscious operations, and maintaining brand standards across departments.

The ideal candidate will have strong communication, problem-solving skills, and a track record of supervising hotel front office operations in high-end properties.

Responsibilities

• Process guest check-ins, manage payments, train staff, ensure quality service, and maintain positive relationships while adhering to company policies.
• Process guest check-ins, manage accounts, assist in employee training, ensure quality service, and maintain confidentiality while adhering to company policies.
• Manage night operations, oversee Front Desk staff, resolve guest complaints, and ensure financial procedures while possessing strong leadership and communication skills.
• Manage Front Office operations, ensure guest satisfaction, support departments, and maintain standards; requires supervisory experience, customer focus, and computer literacy.
• Manage guest experiences by supervising the team, addressing requests, resolving complaints, and ensuring high hospitality standards in a luxury environment.

Job description

Ennismore in Dubai seeks an experienced Front Office Leader to supervise the front desk and guest relations teams, delivering exceptional service in a luxury hotel environment. The role focuses on efficient check-ins/outs, revenue-conscious operations, and maintaining brand standards across departments.

The ideal candidate will have strong communication, problem-solving skills, and a track record of supervising hotel front office operations in high-end properties.