Guest Experience Front Desk Specialist

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a dedicated Front Desk Manager. As part of your role, you will oversee the front desk operations, ensuring top-notch service and guest satisfaction. Responsibilities include supervising check-in/check-out processes, addressing guest inquiries, and collaborating with team members. Ideal candidates should possess a diploma in Hotel Management, experience in a similar role, and strong communication skills in English. Join us to make a memorable impact on guest experiences!

Benefits

Exclusive benefits

Career development opportunities

Supportive work environment

Qualifications

• Experience as a receptionist in a hotel front desk.
• Fluency in English; knowledge of Arabic, Chinese, German, or French is a plus.
• Vibrant personality and a professional appearance.

Responsibilities

• Provide courteous and efficient service to guests during check-in and check-out.
• Supervise front desk operations to ensure guest satisfaction.
• Handle guest complaints and follow up with management.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Education

Diploma in Hotel Management

Tools

Opera

Job description

A leading hospitality company in Dubai is looking for a dedicated Front Desk Manager. As part of your role, you will oversee the front desk operations, ensuring top-notch service and guest satisfaction. Responsibilities include supervising check-in/check-out processes, addressing guest inquiries, and collaborating with team members. Ideal candidates should possess a diploma in Hotel Management, experience in a similar role, and strong communication skills in English. Join us to make a memorable impact on guest experiences!