Guest Experience Coordinator – Housekeeping (Luxury Hotel)

Mandarin Oriental Hotel Group; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Mandarin Oriental Downtown Dubai is seeking a Housekeeping Coordinator to ensure smooth operation by coordinating communication between departments, managing guest requests, and supporting the housekeeping team in maintaining the highest standards of cleanliness and service. The role requires a Senior High School Diploma, hospitality experience, and proficiency in English with Arabic an advantage.

You will handle shift coordination, training support, and guest inquiries, contributing to a

Qualifications

• Senior High School Diploma required.
• vocational training in hospitality is a plus
• At least two years of experience in a luxury hotel, with one year in a Housekeeping Coordinator or similar role
• Familiar with systems like Actabl/Alice, Oracle, Workday, and strong in Microsoft Excel and inventory management
• Fluent in English; Arabic proficiency is an advantage, and multilingual candidates are preferred
• Detail-oriented, organized, and capable of handling multiple tasks in a fast-paced setting
• Flexible schedule, professional presentation, and strong problem-solving and communication skills

Responsibilities

• Act as the central communication hub for the Housekeeping Department managing calls dispatching tasks and logging all communications accurately
• Coordinate and follow up on guest requests room status updates and maintenance issues to ensure timely service and guest satisfaction
• Manage lost and found procedures key control and housekeeping inventory maintaining accurate records and compliance with hotel policies
• Support the housekeeping team with shift coordination workload management and assistance with daily operational challenges
• Assist with training new team members monitor staff performance and contribute to a positive and productive team environment
• Handle guest inquiries and complaints related to housekeeping services with professionalism aiming for prompt and effective resolution

Skills

Communication skills

Multitasking

Problem-solving

Education

Senior High School Diploma

Hospitality vocational training

Tools

Actabl

Alice

Oracle

Workday

Microsoft Excel

Inventory management

Job description

Mandarin Oriental Downtown Dubai is seeking a Housekeeping Coordinator to ensure smooth operation by coordinating communication between departments, managing guest requests, and supporting the housekeeping team in maintaining the highest standards of cleanliness and service. The role requires a Senior High School Diploma, hospitality experience, and proficiency in English with Arabic an advantage.

You will handle shift coordination, training support, and guest inquiries, contributing to a