Room Attendant

Mandarin Oriental Hotel Group; Dubai; On-site; AED 22,000 - 31,000; Full time

Job summary

Mandarin Oriental Downtown Dubai is seeking a Room Attendant to ensure pristine guest rooms and adjacent areas in line with the group’s luxury standards. Based in Dubai, you will prepare rooms, restock amenities, and perform final inspections.

You will work closely with the Concierge and Housekeeping teams, have one year of luxury-hotel housekeeping experience, and demonstrate strong English communication, professionalism, and the ability to multitask in a fast-paced environment.

Qualifications

• Senior High School Diploma or equivalent; a Vocational Diploma is a plus.
• At least 1 year of housekeeping experience in a luxury hotel.
• Proficient in housekeeping systems and standard software; strong cleaning knowledge.
• Clear verbal and written English; Arabic is an advantage.
• Physically capable of demanding tasks and standing for long periods; flexible shifts.

Responsibilities

• Clean and prepare guest rooms and bathrooms according to standards.
• Maintain cleanliness of furniture, fixtures, minibars and supply areas; report maintenance issues.
• Remove trash and recyclables; keep areas tidy and presentable.
• Support team with shift handovers and training activities.
• Engage professionally with guests, anticipate needs and personalize service.
• Deliver high service standards with privacy, empathy, and issue resolution.

Skills

English communication

Guest service

Education

Senior High School Diploma or equivalent

Vocational Diploma in Hospitality or related field

Tools

Actabl/Alice

Oracle

IBS

Microsoft Office

Job description

About the job

Based at the Mandarin Oriental Downtown Dubai within the Concierge Department in Dubai the Room Attendant is responsible to ensure the cleanliness orderliness and attractiveness of guest rooms and adjacent areas in accordance with Mandarin Oriental s high standards Room Attendant reports to Housekeeping Supervisor

Room Attendant

• Clean and prepare guest rooms and bathrooms according to Mandarin Oriental standards including making beds dusting vacuuming restocking amenities and conducting a final room inspection
• Maintain cleanliness and functionality of furniture fixtures minibars and supply areas and report maintenance issues promptly
• Remove trash and recyclables in accordance with hotel guidelines and ensure all areas remain tidy and presentable
• Support team operations through effective shift handovers collaboration with colleagues and active participation in training and development initiatives
• Engage warmly and professionally with guests addressing their needs anticipating requests and personalizing service to exceed expectations
• Uphold the highest service standards by delivering thoughtful touches respecting guest privacy and resolving issues promptly and empathetically

Senior High School Diploma or equivalent required; a Vocational Diploma in Hospitality or related field is a plus.At least 1 year of housekeeping experience in a luxury hotel environment; prior experience in the Middle East or a hotel pre-opening is an advantage.Proficient in housekeeping systems such as Actabl/Alice, Oracle, IBS, and Microsoft Office, with strong knowledge of cleaning equipment, chemicals, and techniques.Strong organizational skills with the ability to handle multiple tasks efficiently in a fast-paced environment.Clear verbal and written communication in English is essential; additional language skills, especially Arabic, are an advantage.Physically capable of demanding tasks and standing for long periods, with a professional appearance, flexibility for varied shifts, and strong problem-solving abilities.