Luxury Hotel Room Attendant - Guest Care & Cleanliness

Mandarin Oriental Hotel Group; Dubai; On-site; AED 22,000 - 31,000; Full time

Job summary

Mandarin Oriental Downtown Dubai is seeking a Room Attendant to ensure pristine guest rooms and adjacent areas in line with the group’s luxury standards. Based in Dubai, you will prepare rooms, restock amenities, and perform final inspections.

You will work closely with the Concierge and Housekeeping teams, have one year of luxury-hotel housekeeping experience, and demonstrate strong English communication, professionalism, and the ability to multitask in a fast-paced environment.

Qualifications

• Senior High School Diploma or equivalent; a Vocational Diploma is a plus.
• At least 1 year of housekeeping experience in a luxury hotel.
• Proficient in housekeeping systems and standard software; strong cleaning knowledge.
• Clear verbal and written English; Arabic is an advantage.
• Physically capable of demanding tasks and standing for long periods; flexible shifts.

Responsibilities

• Clean and prepare guest rooms and bathrooms according to standards.
• Maintain cleanliness of furniture, fixtures, minibars and supply areas; report maintenance issues.
• Remove trash and recyclables; keep areas tidy and presentable.
• Support team with shift handovers and training activities.
• Engage professionally with guests, anticipate needs and personalize service.
• Deliver high service standards with privacy, empathy, and issue resolution.

Skills

English communication

Guest service

Education

Senior High School Diploma or equivalent

Vocational Diploma in Hospitality or related field

Tools

Actabl/Alice

Oracle

IBS

Microsoft Office

Job description

Mandarin Oriental Downtown Dubai is seeking a Room Attendant to ensure pristine guest rooms and adjacent areas in line with the group’s luxury standards. Based in Dubai, you will prepare rooms, restock amenities, and perform final inspections.

You will work closely with the Concierge and Housekeeping teams, have one year of luxury-hotel housekeeping experience, and demonstrate strong English communication, professionalism, and the ability to multitask in a fast-paced environment.