Guest Experience Concierge & Bell Attendant

Millennium-Hotels-and-Resorts-Mea; Dubai; On-site; AED 33,000 - 60,000; Full time

Job summary

Millennium Hotels & Resorts MEA in Dubai seeks a Bell Attendant to welcome guests, assist with luggage, and support a seamless concierge operation. You will stay informed about hotel and local services, coordinate with departments, and ensure timely delivery of messages and packages throughout a guest's stay.

The role emphasizes a friendly, professional demeanor and adherence to EH&S standards as part of daily operations in a luxury hotel environment.

Responsibilities

• Greet guests in a professional and friendly manner, surpassing their expectations from arrival to departure.
• Maintain effective communication with all relevant departments to ensure seamless service delivery.
• Stay updated on hotel and local services, keeping abreast of any changes.
• Monitor guest profiles through the Opera Guest profile system.
• Help in transporting guest luggage from arrival to the room and from the room to the departure point during check-out.
• Manage messages, mail, and packages for guests and employees, ensuring timely and professional delivery.
• Distribute morning newspapers to guest rooms, if needed.
• Promptly deliver guest messages and other items without delay in a professional manner.
• Keep the concierge desk, as well as the storage room, clean, tidy, and well-organized.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Job description

Millennium Hotels & Resorts MEA in Dubai seeks a Bell Attendant to welcome guests, assist with luggage, and support a seamless concierge operation. You will stay informed about hotel and local services, coordinate with departments, and ensure timely delivery of messages and packages throughout a guest's stay.

The role emphasizes a friendly, professional demeanor and adherence to EH&S standards as part of daily operations in a luxury hotel environment.