Hotel Concierge

A Group; Dubai; On-site; AED 45,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Paid annual leave

Medical insurance

On-the-job training

Career development opportunities

Multicultural team

UAE labor regulations

Job summary

A Group in Dubai is seeking a Hotel Concierge to join its guest services team. The role focuses on welcoming guests by providing information, assisting with requests, coordinating services, and helping visitors make the most of their stay.

Freshers can apply, while candidates with previous hospitality or customer service experience are also welcome. Responsibilities include greeting guests, offering facility and local information, arranging transportation and reservations, and coordinating with

Qualifications

• Customer-focused with a welcoming demeanor.
• Experience in hospitality or customer service is a plus, freshers welcome.
• Ability to coordinate services and communicate clearly with guests and colleagues.

Responsibilities

• Welcome guests and provide courteous and professional assistance.
• Provide information about hotel facilities, local attractions, restaurants, shopping, and transportation.
• Assist guests with taxi bookings, transportation arrangements, reservations, and service requests.
• Respond to guest inquiries in person, by phone, or via other channels.
• Coordinate with front office, housekeeping, F&B, and other hotel departments.
• Assist guests with luggage, directions, deliveries, and routine requests.
• Handle special guest requests and coordinate with relevant departments for timely help.
• Maintain updated information about hotel services, hours, events, and local facilities.
• Record guest requests and follow up to ensure completion.
• Receive and communicate guest feedback to the supervisor.
• Maintain a professional and welcoming appearance at the concierge desk.
• Assist with arranging bookings and appointments per hotel procedures.
• Handle guest concerns politely and escalate complex issues to management.
• Maintain records and basic concierge documentation.
• Support other guest-service activities during busy periods.

Skills

Customer service

Hospitality

Communication

Problem solving

Job description

A hospitality organization in Dubai is welcoming applications for a Hotel Concierge to be part of its guest services team. The role focuses on creating a welcoming experience for guests by providing information, assisting with requests, coordinating services, and helping visitors make the most of their stay. Freshers can apply, while candidates with previous hospitality or customer service experience are also welcome.

Key Responsibilities

• Welcome guests and provide courteous and professional assistance.
• Provide information about hotel facilities, services, local attractions, restaurants, shopping areas, and transportation.
• Assist guests with taxi bookings, transportation arrangements, reservations, and other service requests.
• Respond to guest inquiries in person, by phone, or through other communication channels.
• Coordinate with front office, housekeeping, food and beverage, and other hotel departments.
• Assist guests with luggage, directions, deliveries, and other routine requests when required.
• Handle special guest requests and coordinate with relevant departments to ensure timely assistance.
• Maintain updated information about hotel services, operating hours, events, and local facilities.
• Record guest requests and follow up to ensure they are completed properly.
• Receive and communicate guest feedback to the appropriate supervisor.
• Maintain a professional and welcoming appearance at the concierge desk and guest areas.
• Assist with arranging bookings and appointments according to hotel procedures.
• Handle guest concerns politely and escalate complex issues to management when necessary.
• Maintain accurate records and basic concierge-related documentation.
• Support other guest-service activities during busy periods or as assigned by management.

Company Benefits

• Competitive monthly salary
• Paid annual leave
• Medical insurance
• Professional hospitality environment
• On-the-job training and guidance
• Career development opportunities
• Supportive and multicultural team
• Employee benefits as per UAE labor regulations