Guest Experience & Check-In Concierge

Waldorf Astoria Kuwait; Fujairah; On-site; AED 78,000 - 112,000; Full time

Job summary

Hilton is seeking a warm, guest-focused Receptionist to ensure seamless check-in and check-out and to deliver memorable experiences that brighten every stay.

You will greet guests, verify details, assign rooms, handle payments, use the POS system, share local knowledge, promote hotel services, and respond quickly to requests, contributing to Hilton’s award-winning culture and the light and warmth of hospitality worldwide.

Responsibilities

• Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton is seeking a warm, guest-focused Receptionist to ensure seamless check-in and check-out and to deliver memorable experiences that brighten every stay.

You will greet guests, verify details, assign rooms, handle payments, use the POS system, share local knowledge, promote hotel services, and respond quickly to requests, contributing to Hilton’s award-winning culture and the light and warmth of hospitality worldwide.