Guest Experience Specialist

Hilton; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hilton Dubai welcomes guests with warm hospitality at the front desk, greeting arrivals, verifying details, and guiding guests through check-in with efficiency and care.

You will provide in-depth knowledge of hotel offerings and local attractions, promote amenities to maximize revenue, respond swiftly to requests, resolve concerns, and ensure every guest leaves with a memorable, positive impression of their stay.

Responsibilities

• Greet guests at arrival and complete check-in with accuracy and courtesy
• Process guest departures by verifying charges, handling payments, and issuing receipts
• Provide comprehensive knowledge of hotel offerings, room types, rates, promotions, and local information
• Promote hotel services and amenities to maximize room and service revenue
• Respond to guest requests and resolve concerns promptly, managing messages and communications

Job description

Hilton Dubai welcomes guests with warm hospitality at the front desk, greeting arrivals, verifying details, and guiding guests through check-in with efficiency and care.

You will provide in-depth knowledge of hotel offerings and local attractions, promote amenities to maximize revenue, respond swiftly to requests, resolve concerns, and ensure every guest leaves with a memorable, positive impression of their stay.