Guest Experience Ambassador

Hilton; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Hilton in Abu Dhabi is seeking a friendly Receptionist to welcome guests, manage smooth check-in/check-out, and provide attentive service that reflects the light and warmth of Hilton hospitality.

You will use the hotel's knowledge of services and local area to assist guests, promote available amenities, handle inquiries, and ensure memorable stays for every guest. Join a global hospitality leader delivering exceptional experiences.

Qualifications

• Customer service mindset
• Hospitality oriented
• Professional communication

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton in Abu Dhabi is seeking a friendly Receptionist to welcome guests, manage smooth check-in/check-out, and provide attentive service that reflects the light and warmth of Hilton hospitality.

You will use the hotel's knowledge of services and local area to assist guests, promote available amenities, handle inquiries, and ensure memorable stays for every guest. Join a global hospitality leader delivering exceptional experiences.