Guest Relations Lead: Create Memorable Guest Experiences

Hilton; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Hilton is seeking a Guest Relations Executive to welcome guests, assist with seating, and ensure every guest feels at home during their stay.

You will handle guest queries with a friendly, timely approach, maintain knowledge of menu offerings, and follow reporting procedures while upholding Hilton grooming, safety and service standards. The role emphasizes teamwork, flexibility and a polished appearance to deliver exceptional guest experiences at Hilton properties.

Qualifications

• Positive attitude and customer-focused approach.
• Good communication skills (oral and written).
• Commitment to high levels of customer service.
• Flexible to different work situations.
• Ability to work independently or in teams.

Responsibilities

• Manage guest queries in a friendly, timely manner.
• Maintain knowledge of menu offerings.
• Follow reporting procedures for issues.
• Uphold Hilton grooming standards and dress code.
• Answer calls and relay messages promptly.
• Assist with seating arrangements for guests.
• Ensure security, fire regulations, and health/safety compliance.

Skills

Positive attitude

Communication skills

Customer service

Grooming standards

Flexibility

Teamwork

Education

Degree in relevant area

Job description

Hilton is seeking a Guest Relations Executive to welcome guests, assist with seating, and ensure every guest feels at home during their stay.

You will handle guest queries with a friendly, timely approach, maintain knowledge of menu offerings, and follow reporting procedures while upholding Hilton grooming, safety and service standards. The role emphasizes teamwork, flexibility and a polished appearance to deliver exceptional guest experiences at Hilton properties.