Receptionist

Hilton; Abu Dhabi; On-site; AED 52,000 - 68,000; Full time

Job summary

Hilton Abu Dhabi is seeking a Receptionist to deliver exceptional guest experiences from check-in to check-out. You will manage front desk duties, handle guest requests, and support audit procedures while maintaining brand standards.

The role requires a customer-focused mindset, strong communication, and the ability to work both independently and as part of a team in a busy hotel environment. Hospitality experience is preferred.

Qualifications

• Customer service experience in a hotel or service industry.
• High school certificate or equivalent.
• Excellent communication and grooming standards.
• Ability to work independently and as part of a team.
• Basic IT skills and cash handling experience.
• Familiarity with hotel front desk operations.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required.
• Ensure that Front Office Manager and Supervisors are kept informed of guest feedback and other departments.
• Demonstrate high level of customer service at all times.
• Attend training courses and assist with Night Teams' training.
• Have knowledge of room categories, rates, packages, and promotions; promote hotel services.
• Maximize occupancy and use up-selling techniques for hotel services.
• Handle foreign currencies, credit cards, and cash per hotel policy.
• Follow security, fire, health and safety regulations, and operate front desk systems.

Skills

Customer service

Communication

Cash handling

IT proficiency

Teamwork

Education

High school certificate

Tools

Hotel PMS

POS systems

Front desk software

Job description

EOE/AA/Disabled/Veterans

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.

What will I be doing

As Receptionist you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required and assist with the Night Teams training and development efforts
• Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

What are we looking for

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!