Guest Services Center Agent

Supreme Holdings Limited; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Anantara Downtown Dubai is seeking a guest-focused hospitality professional to join our team. You will anticipate guest needs, handle inquiries, and ensure service meets Anantara standards.

The role emphasizes personal responsibility for guest satisfaction and proactive service. You will maintain knowledge of the hotel's product and PBX system, including rooms, rates, dining outlets, spa and facilities, and participate in events and trainings to develop professional skills.

Responsibilities

• Anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
• Maintain complete knowledge of the hotel product and PBX system, including room types, rates, related features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• Take personal responsibility for the service and attitude with which guest service is delivered, ensuring that it consistently meets the highest Anantara standards.
• Take personal responsibility for addressing all issues related to guest satisfaction and ensure timely follow-up.
• Be proactive and innovative by suggesting alternatives that meet guest needs and enhance their Anantara experience.
• Develop a close and harmonious working relationship with all hotel departments.
• Attend hotel events, daily shift briefings, and training sessions to continuously develop professional skills.

Job description

Job Location: Anantara Downtown Dubai

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues.

Within this, the key responsibilities for this position are:

• Anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
• Maintain complete knowledge of the hotel product and PBX system, including room types, rates, related features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• Take personal responsibility for the service and attitude with which guest service is delivered, ensuring that it consistently meets the highest Anantara standards.
• Take personal responsibility for addressing all issues related to guest satisfaction and ensure timely follow-up.
• Be proactive and innovative by suggesting alternatives that meet guest needs and enhance their Anantara experience.
• Develop a close and harmonious working relationship with all hotel departments.
• Attend hotel events, daily shift briefings, and training sessions to continuously develop professional skills.