Guest Services Officer

Grand Hyatt; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Grand Hyatt Dubai seeks a Guest Services Officer to deliver excellent and consistent service to guests at the Reception/Front Desk within the Rooms Division. You will contribute to the smooth and efficient running of operations and ensure guest satisfaction.

The role requires a relevant Hospitality/Tourism qualification and a minimum of two years’ hotel operations experience, along with strong customer service, communication, and interpersonal skills.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 Years' Work Experience Hotel Operations.

Responsibilities

• The Guest Services Officer is responsible to contribute to the smooth and efficient running of the Reception/ Front Desk within the Rooms Division.
• Provide excellent and consistent level of service to guests.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Diploma in Hospitality/Tourism management

Job description

Summary

You will be responsible to provide an excellent and consistent level of service to your guests.

Organization- Grand Hyatt Dubai

Summary

You will be responsible to provide an excellent and consistent level of service to your guests.

The Guest Services Officer is responsible to contribute to the smooth and efficient running of the Reception/ Front Desk within the Rooms Division.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Minimum 2 Years' Work Experience Hotel Operations.

Good customer service, communications and interpersonal skills are a must.