Guest Experience Ambassador | Front Office

Dorchester Collection; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast

50 off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation

Uniform provided by the Company with?

Job summary

Dorchester Collection in Dubai seeks a Front Office Agent who will be the hotel ambassador all day, delivering the brand experience with warmth and efficiency.

You’ll handle guest rounds, daily duties, special requests with the host team, and collaborate with other departments to ensure flawless service. Fluency in English is required; additional languages are a plus.

Join a culture built on passion, personality, respect, and creativity, with award-winning training and career development.

Qualifications

• Previous background in Front Desk operations; Guest Relations experience is highly preferred.
• Fluency in English is required; proficiency in additional languages is a plus.
• Working knowledge of hotel software such as Opera, HotSOS, Spa Soft is beneficial.

Responsibilities

• Act as a hotel ambassador throughout the day and deliver the brand experience.
• Show guests round and conduct daily duties efficiently and warmly.
• Be empathetic and guest-centric in handling requests and interactions.
• Coordinate with host and creative teams to fulfill special occasions and requests.

Skills

High empathy

Resilient

Guest centricity

Confident

Well spoken

Communication

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

Dorchester Collection in Dubai seeks a Front Office Agent who will be the hotel ambassador all day, delivering the brand experience with warmth and efficiency.

You’ll handle guest rounds, daily duties, special requests with the host team, and collaborate with other departments to ensure flawless service. Fluency in English is required; additional languages are a plus.

Join a culture built on passion, personality, respect, and creativity, with award-winning training and career development.