Guest Experience Front Office Supervisor

Dorchester Collection; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

World-class development

Complimentary stays with breakfast

50% off bars/restaurants

Meals on duty

Private medical insurance

Life insurance

Annual flight allowance

Company accommodation

Transportation to and from work

Uniform provided + laundry

Service charge

Job summary

Dorchester Collection invites applications for a Front Office Supervisor at The Lana Dorchester Collection Dubai. You will lead the front office team, deliver exceptional guest experiences and act as the hotel ambassador during daily operations.

Fluency in English is required; proficiency in Arabic, French, or Spanish is a strong plus. The role offers world-class development opportunities and extensive benefits as part of our We Care culture.

Qualifications

• Experience in guest relations and front office operations.
• Strong communication and leadership abilities.
• Ability to mentor and train front office staff.

Responsibilities

• Lead and train front office agents to deliver exceptional guest experiences.
• Act as hotel ambassador during day-to-day operations.
• Upsell services and ensure reservations are followed.
• Coordinate with other departments to align guest service.

Skills

Guest Relations

Front Office

Communication

Team Leadership

Mentoring

Upselling

Emotional Intelligence

Multilingual

Job description

Dorchester Collection invites applications for a Front Office Supervisor at The Lana Dorchester Collection Dubai. You will lead the front office team, deliver exceptional guest experiences and act as the hotel ambassador during daily operations.

Fluency in English is required; proficiency in Arabic, French, or Spanish is a strong plus. The role offers world-class development opportunities and extensive benefits as part of our We Care culture.