Guest Experience Front Desk Specialist

Tanqeeb; Dubai; On-site; AED 40,000 - 52,000; Full time

Job summary

Tanqeeb is seeking a Front Desk/Receptionist in Dubai to manage guest check-ins, room charges, inquiries, and handovers. You will coordinate with housekeeping, answer calls, and ensure smooth night-audit handovers while keeping the lobby secure and aligned with brand standards.

The ideal candidate has hospitality exposure, a high school diploma (hospitality degree advantageous), 1–2 years in reception roles, and must reside in the UAE with immediate joining availability.

Qualifications

• High school diploma or equivalent; a diploma or bachelor’s degree in Hospitality Management is an advantage.
• 1 to 2 years of proven experience as a Receptionist, Front Desk Associate, or Guest Service Representative in the hospitality sector.
• Candidate must currently reside in the UAE and be available to join immediately.

Responsibilities

• Managing the guest registration process, including check-ins, room assignments, key issuance, and departures in accordance with hotel operating standards.
• Processing room charges, cash/card transactions, billing reconciliations, and routine folio verifications accurately.
• Addressing guest inquiries, special requests, and complaints promptly, escalating complex service issues to the Front Office Supervisor.
• Coordinating with housekeeping and maintenance departments to monitor room readiness, maintenance logs, and inventory statuses.
• Answering switchboard calls, routing messages, and assisting with direct reservation inquiries professionally.
• Performing basic night audit handovers, end-of-shift reporting, and data entry into the property management system.
• Maintaining an orderly, secure front desk and lobby reception area aligned with brand presentation standards.

Skills

Hospitality

Guest service

Communication

Education

High school diploma or equivalent

Hospitality management degree

Job description

Tanqeeb is seeking a Front Desk/Receptionist in Dubai to manage guest check-ins, room charges, inquiries, and handovers. You will coordinate with housekeeping, answer calls, and ensure smooth night-audit handovers while keeping the lobby secure and aligned with brand standards.

The ideal candidate has hospitality exposure, a high school diploma (hospitality degree advantageous), 1–2 years in reception roles, and must reside in the UAE with immediate joining availability.