Guest Experience Ambassador – Front Desk

TALENTMATE; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Grand Mercure Dubai City, a 5-star Accor hotel, seeks a guest service professional to deliver consistent, friendly service in a premier hospitality setting. You will greet guests, check them in, settle accounts and ensure service standards are met across multiple dining and accommodation touchpoints.

The ideal candidate has at least 2 years of hotel experience, excellent communication, strong organization, and a customer-focused attitude.

Qualifications

• 2 years of experience in hotel industry.
• Excellent communication and interpersonal skills.
• Professional appearance and customer-focused attitude.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and willingness to learn new systems.
• Strong attention to detail and problem-solving skills.
• Reliable, dependable, and team-oriented mindset.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times

Skills

Communication

Interpersonal skills

Professional appearance

Customer focus

Organization

Multitasking

Fast-paced

Computer proficiency

Attention to detail

Problem solving

Reliability

Team oriented

Job description

Grand Mercure Dubai City, a 5-star Accor hotel, seeks a guest service professional to deliver consistent, friendly service in a premier hospitality setting. You will greet guests, check them in, settle accounts and ensure service standards are met across multiple dining and accommodation touchpoints.

The ideal candidate has at least 2 years of hotel experience, excellent communication, strong organization, and a customer-focused attitude.