F&B Service Lead — Guest Experience & Ops

Accor; Dubai; On-site; AED 33,000 - 60,000; Full time

Job summary

Accor is seeking an enthusiastic F&B hostess at Grand Mercure Dubai City. You will greet guests, manage seating through the hostess stand, and collaborate with Kitchen and other departments to ensure smooth service. A service-focused personality and pride in guest care are essential.

Previous experience in a similar role is an asset, with strong interpersonal and problem-solving abilities. You will uphold Accor's standards and contribute to guest satisfaction during every shift.

Qualifications

• Service-focused personality is essential.
• Previous experience in a similar role is an asset.
• Strong interpersonal and problem-solving abilities and the ability to lead by example.

Responsibilities

• Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• Promote and ensure good inter-departmental relations.
• Maintain a pleasant manner and positive attitude to uphold the hotel's image.
• Assist the Assistant Manager / F&B Ops Manager as needed.
• Get to know guests and commit to service excellence.
• Provide sincere, warm, and enthusiastic service to ensure guest satisfaction.

Job description

Accor is seeking an enthusiastic F&B hostess at Grand Mercure Dubai City. You will greet guests, manage seating through the hostess stand, and collaborate with Kitchen and other departments to ensure smooth service. A service-focused personality and pride in guest care are essential.

Previous experience in a similar role is an asset, with strong interpersonal and problem-solving abilities. You will uphold Accor's standards and contribute to guest satisfaction during every shift.