Front Desk Agent

TALENTMATE; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Grand Mercure Dubai City, a 5-star Accor hotel, seeks a guest service professional to deliver consistent, friendly service in a premier hospitality setting. You will greet guests, check them in, settle accounts and ensure service standards are met across multiple dining and accommodation touchpoints.

The ideal candidate has at least 2 years of hotel experience, excellent communication, strong organization, and a customer-focused attitude.

Qualifications

• 2 years of experience in hotel industry.
• Excellent communication and interpersonal skills.
• Professional appearance and customer-focused attitude.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and willingness to learn new systems.
• Strong attention to detail and problem-solving skills.
• Reliable, dependable, and team-oriented mindset.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times

Skills

Communication

Interpersonal skills

Professional appearance

Customer focus

Organization

Multitasking

Fast-paced

Computer proficiency

Attention to detail

Problem solving

Reliability

Team oriented

Job description

Job Description

Company Description

Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Responsibilities

Consistently offer professional, friendly and engaging service.

• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times

Qualifications

• 2 years of experience in similar role in hotel industry
• Excellent communication and interpersonal skills.
• Professional appearance and customer-focused attitude.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and willingness to learn new systems.
• Strong attention to detail and problem-solving skills.
• Reliable, dependable, and team-oriented mindset.

Job Details

Role Level: Not Applicable
Work Type: Full-Time
Country: United Arab Emirates
City: Dubai
Company Website: https://www.group.accor.com
Job Function: Hospitality & Guest Services
Company Industry/
Sector: Hospitality