Guest Experience Ambassador - Food & Beverage

Rotana; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Rotana in Dubai is seeking dynamic Food & Beverage professionals to lead a team and deliver top-quality dining experiences. As a F&B Ambassador, you are the first point of contact for guests, ensuring warm welcomes, attentive service and a memorable visit.

You should have a hospitality diploma with about two years in a similar role, excellent English, and the ability to coordinate with service staff, manage reservations, and handle guest inquiries with professionalism in a fast-paced,

Qualifications

• Diploma in hospitality with 2 years' experience in a similar role.
• Fluent in written and spoken English.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests to the outlet and attend to them at all times.
• Provide menus and announce staff by name; respond to inquiries promptly.
• Ensure food and beverage orders are of a high standard and timely.
• Coordinate with the service team to arrange reservations and seating.
• Maintain cleanliness and guest satisfaction throughout service.
• Upsell to exceed guest expectations and increase revenue.
• Observe health and safety policies.

Skills

Customer service

Communication

Hospitality knowledge

Leadership

English fluency

Education

Diploma in Hospitality

Job description

Rotana in Dubai is seeking dynamic Food & Beverage professionals to lead a team and deliver top-quality dining experiences. As a F&B Ambassador, you are the first point of contact for guests, ensuring warm welcomes, attentive service and a memorable visit.

You should have a hospitality diploma with about two years in a similar role, excellent English, and the ability to coordinate with service staff, manage reservations, and handle guest inquiries with professionalism in a fast-paced,