Food & Beverage Guest Experience Ambassador

Rotana Hotels; Abu Dhabi; On-site; AED 50,000 - 100,000; Full time

Job summary

Rotana Hotels in Abu Dhabi seeks a dynamic Food & Beverage Ambassador to lead a service-minded team and deliver an exceptional dining experience. You welcome guests, manage reservations, and coordinate with staff to ensure smooth service.

The role requires a hospitality diploma with at least two years in a similar position, fluency in English, and familiarity with Micros. Leadership skills and a customer-first attitude are essential for success.

Qualifications

• Diploma in hospitality field with at least two years of experience.
• Fluent in written and spoken English; knowledge of Micros is desirable.
• Leadership or supervisory experience is a definite plus.

Responsibilities

• Welcome guests with a warm, engaging service and ensure a top quality dining experience.
• Take reservations, greet guests, and coordinate with the service team to seat and serve efficiently.
• Maintain menu knowledge and promotions; upsell where appropriate and handle guest inquiries calmly.
• Ensure orders are prepared to high standards and delivered promptly; address complaints professionally.

Skills

Leadership

Customer service

Teamwork

English fluency

Education

Diploma in Hospitality

Tools

Micros

Job description

Rotana Hotels in Abu Dhabi seeks a dynamic Food & Beverage Ambassador to lead a service-minded team and deliver an exceptional dining experience. You welcome guests, manage reservations, and coordinate with staff to ensure smooth service.

The role requires a hospitality diploma with at least two years in a similar position, fluency in English, and familiarity with Micros. Leadership skills and a customer-first attitude are essential for success.