Luxury F&B Ambassador: Guest Experience

EMAAR; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Uae Job Alert is seeking an F&B Ambassador II in Dubai to deliver warm, professional service from arrival to farewell, representing the restaurant brand.

The role requires a high school diploma (college degree preferred in Hotel Management) and at least one year of relevant experience in luxury hospitality; strong communication, teamwork, and guest-satisfaction focus are essential to thrive in a fast-paced, premium environment.

Qualifications

• Friendly, professional, and service-oriented personality with strong emotional intelligence.
• Minimum of a high school diploma or equivalent qualification.
• A college degree or diploma in Hotel Management, Hospitality, or a related field is preferred.
• At least 1 year of relevant experience in a similar F&B service role.
• Previous experience in a 5-star hotel, luxury hospitality company, or premium restaurant environment is preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced hospitality environment.
• Strong attention to guest satisfaction and service quality.
• Professional appearance and a positive approach to teamwork.

Responsibilities

• Perform day-to-day Food & Beverage (F&B) service duties in line with established restaurant standards, procedures, and quality expectations.
• Welcome guests warmly and provide professional, attentive service throughout their dining experience.
• Understand guest needs and proactively provide assistance to create a memorable restaurant experience.
• Maintain a positive and service-focused attitude while interacting with guests and colleagues.
• Go beyond standard service expectations whenever possible to exceed guest expectations.
• Identify potential guest concerns early and take appropriate action to prevent complaints.
• Handle guest concerns professionally and support effective service recovery when required.
• Maintain high standards of cleanliness, presentation, and service within the assigned restaurant area.
• Work closely with the F&B team to ensure smooth and efficient restaurant operations.
• Represent the restaurant brand professionally and contribute to creating satisfied and returning guests.

Skills

Emotional intelligence

Communication

Interpersonal skills

Teamwork

Education

High school diploma

Hotel/ Hospitality degree preferred

Job description

Uae Job Alert is seeking an F&B Ambassador II in Dubai to deliver warm, professional service from arrival to farewell, representing the restaurant brand.

The role requires a high school diploma (college degree preferred in Hotel Management) and at least one year of relevant experience in luxury hospitality; strong communication, teamwork, and guest-satisfaction focus are essential to thrive in a fast-paced, premium environment.