Guest Experience Ambassador - Food & Beverage

NH Collection Hotels & Resorts; Dubai; On-site; AED 42,000 - 66,000; Full time

Job summary

NH Collection Dubai The Palm is seeking an enthusiastic Food & Beverage Attendant to join our team. You will deliver friendly, professional service to guests in a luxury hotel, upholding the highest standards of hospitality and guest satisfaction.

Responsibilities include greeting guests, presenting menus, taking orders, serving promptly, keeping stations clean, and coordinating with Kitchen and Bar to ensure smooth service and upselling opportunities.

Qualifications

• Previous experience in Food & Beverage, restaurant, bar, or hospitality environment is preferred.
• Passion for hospitality and delivering excellent guest service.
• Friendly, positive, and professional attitude.
• Good communication and interpersonal skills.
• Good command of spoken English; additional languages are an advantage.
• Basic knowledge of Food & Beverage service standards is preferred.
• Ability to work effectively as part of a team in a fast-paced environment.
• Well-groomed with a professional appearance.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.
• Provide attentive and efficient Food & Beverage service in accordance with hotel standards.
• Present menus, take guest orders accurately, and provide recommendations when required.
• Serve food and beverages promptly and ensure correct presentation.
• Maintain excellent knowledge of menus, ingredients, promotions, and available products.
• Anticipate guest needs and respond promptly to requests.
• Promote menu items and support upselling opportunities.
• Prepare tables and service areas before, during, and after operations.
• Ensure tables, equipment, and service areas are clean, organized, and properly maintained.
• Process guest bills and payments accurately in accordance with hotel procedures.
• Communicate guest feedback, special requests, and concerns to the Supervisor or Manager.
• Coordinate effectively with Kitchen, Bar, Stewarding, and other team members to ensure smooth service.
• Follow food safety, hygiene, health and safety, and hotel procedures at all times.
• Assist with opening and closing duties and other operational requirements as assigned.

Skills

Guest service

Communication

Teamwork

Hospitality

English language

Flexibility

Professional appearance

Job description

NH Collection Dubai The Palm is seeking an enthusiastic Food & Beverage Attendant to join our team. You will deliver friendly, professional service to guests in a luxury hotel, upholding the highest standards of hospitality and guest satisfaction.

Responsibilities include greeting guests, presenting menus, taking orders, serving promptly, keeping stations clean, and coordinating with Kitchen and Bar to ensure smooth service and upselling opportunities.